Rolling Audio Privacy Notice

Introduction

This Privacy Notice explains how Rolling Audio ("we," "our," "us") collects, uses, and protects your personal data. It applies to all aspects of our business, including our website and services. We are committed to complying with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR).

If you have any questions or concerns about this Privacy Notice or how we handle your personal information, please contact us:

  • Telephone: 07412 578634

  • Email: hello@rollingaudio.co.uk

What Information We Collect and Why

We collect and use the following types of personal data:

1. Service Provision:

  • Names and contact details

  • Purchase or account history

  • Payment information (e.g., card or bank details for transfers)

  • Photographs or video recordings (if relevant to services provided)

    Purpose: To provide and deliver services, manage customer accounts, and fulfill contractual obligation

2. Website Interaction:

  • Browser, network, and device information

  • Web pages visited before and during your visit to our site

  • IP address

  • User interactions, such as clicks, scrolling, and searches

    Purpose: To monitor website performance, enhance user experience, and analyze site traffic using Squarespace analytics.

3. Form Submissions:

  • Information provided via webforms (e.g., contact details and queries)

    Purpose: To respond to inquiries and manage customer interactions.

3. Online Purchases:

  • Billing and shipping addresses

  • Order details (e.g., service details or voucher information)

  • Payment processing through PayPal

    Purpose: To process transactions and provide services.

Lawful Bases for Processing Personal Data

We process personal data under the following lawful bases:

  1. Contract: Data is necessary to fulfill a contract with you (e.g., providing services or processing transactions).

  2. Consent: For optional website features such as analytics and cookies. You may withdraw consent at any time by adjusting your cookie preferences or contacting us.

Cookies

This website uses cookies to improve functionality and enhance your experience. These include:

  • Necessary Cookies: Enable secure and essential website functions.

  • Analytics and Performance Cookies: Used to monitor site traffic and user behavior (with your consent).

You can manage your cookie preferences via our cookie banner. For more details, visit Squarespace’s Cookie Policy.

Third-Party Services

We share data with the following third parties when necessary:

  1. Squarespace: Website hosting and analytics provider.

  2. PayPal: Payment processing for online transactions. (See PayPal’s Privacy Policy for more details.)

  3. Google Places API: Autocomplete functionality for billing and shipping addresses during checkout.

  4. Google Maps: Provides the embedded map feature on our website. Google may collect your data in accordance with Google’s Privacy Policy.

These third parties process your data in accordance with their own privacy policies.


Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Notice:

  • Transaction and service data: Retained for up to 7 years to comply with legal and financial record-keeping requirements.

  • Website analytics data: Retained in de-personalized form by Squarespace.

  • Webform submissions: Retained until resolved or up to 2 years.

Your Data Protection Rights

Under UK GDPR, you have the following rights:

  • Access: Request copies of your personal data.

  • Rectification: Ask us to correct inaccuracies or complete incomplete information.

  • Erasure: Request deletion of your data under certain conditions.

  • Restriction: Limit how we process your data in certain circumstances.

  • Objection: Object to specific processing activities.

  • Data Portability: Request transfer of your data to you or another organization.

  • Withdraw Consent: Withdraw previously given consent for data processing.

To exercise these rights, contact us at hello@rollingaudio.co.uk. We will respond within one month.

How to Complain

If you have concerns about our use of your personal data, contact us at hello@rollingaudio.co.uk. If you remain dissatisfied, you can lodge a complaint with the Information Commissioner’s Office (ICO):

  • Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

  • Helpline: 0303 123 1113

  • Website: ICO’s Complaint Page

Last Updated: 12 December 2024