Terms and Conditions for Studio Services and Gift Vouchers

Easy-read version available here.

1. General Definitions

  1. "Agreement": Refers to this set of Terms and Conditions, along with any associated Booking Form, Royalty Agreement, or Gift Voucher.

  2. "Client": The individual or organisation engaging the Studio’s services.

  3. "Studio": Refers to Rolling Audio, including its facilities, equipment, and staff.

  4. "Services": Includes recording, mixing, mastering, music production, studio experiences, and other activities outlined in the Booking Form or Gift Voucher description.

  5. "Deliverables": Refers to any recordings, mixes, masters, or other audio materials provided by the Studio.

  6. "Voucher": Refers to a prepaid certificate entitling the holder to a specific studio experience.

2. Booking and Voucher Terms

2.1 Confirmation of Booking

  1. A 10% deposit of the total fee is required to secure any booking. The remaining balance must be paid at the end of the session or upon completion of the service.

  2. Bookings are not confirmed until the deposit is received and the Booking Form is signed.

  3. Sessions exceeding the booked time will incur an additional £30 per hour, subject to studio availability.

2.2 Purchasing and Redeeming Vouchers

  1. Vouchers are available for purchase directly from the Studio’s official website.

  2. Vouchers must be redeemed within 12 months of the purchase date unless otherwise specified. Expiry terms are compliant with the Unfair Terms in Consumer Contracts Regulations 1999.

  3. Bookings using Vouchers must be made in advance and are subject to availability. Recipients must provide the Voucher code at the time of booking.

2.3 Cancellation and Rescheduling

  1. For general bookings:

    1. Cancellations must be made in writing.

    2. Rescheduling requires at least 72 hours’ notice and is subject to availability.

  2. For Voucher bookings:

    1. Recipients must provide at least 7 days’ notice to cancel or reschedule. Failure to do so may result in the Voucher being forfeited.

    2. The Studio reserves the right to reschedule a session due to unforeseen circumstances, with as much notice as possible.

  3. Refunds for online purchases comply with the Consumer Contracts Regulations 2013, including the 14-day cooling-off period for cancellations unless services have begun.

3. Service-Specific Terms

3.1 Recording, Mixing, and Mastering Services

  1. Clients must provide necessary materials, audio files and instruments unless agreed otherwise in advance.

  2. Deliverables will be provided in the agreed format once full payment is received.

  3. Mixing packages:

    1. Silver: Up to 24 stems, 2 revisions.

    2. Gold: Up to 48 stems, 3 revisions.

    3. Platinum: Up to 64 stems, 4 revisions, plus a half-day attended session.

  4. Mastering: Includes 2 revisions.

  5. Additional revisions incur a charge of £30 per revision.

    3.2 Music Production Services

  1. A clear project brief and schedule must be agreed upon before commencing.

  2. Royalty agreements apply if the Producer contributes creative input, as outlined in Section 5.

3.3 Studio Experience Sessions (Gift Vouchers)

  1. Vouchers are non-refundable except as required by law.

  2. The Voucher entitles the recipient to a studio experience session as described at the time of purchase.

  3. Studio session inclusions (e.g., hours of studio time, engineer assistance, basic post-production) are detailed in the Voucher description.

  4. Additional time, services, or products (e.g., extra mix revisions, mastering) must be arranged in advance and may incur additional charges.

  5. Recipients are responsible for providing proof of licensing for any third-party tracks used during their session.

  6. Vouchers are transferable but not redeemable for cash or other services unless otherwise agreed. The original holder must notify the Studio if transferring the Voucher.

  7. Karaoke backing tracks provided by the Studio are subject to third-party licensing restrictions and are strictly for personal enjoyment and may not be used in commercial recordings, posted online, or shared on digital platforms without prior authorisation and proper licensing.

  8. Recipients providing their own tracks must:

  • Submit them in a common format (e.g., WAV, MP3) at least 7 days before the session.

  • Provide proof of proper licensing or ownership.

4. Respect for the Space

  1. Treat staff, equipment, and the studio respectfully. Smoking, alcohol, and illegal substances are not allowed.

  2. Any damages caused by you or your guests will be chargeable.

5. Credits and Royalties

5.1 Credit Attribution

  1. The Studio and its staff must be credited on all releases and promotional materials:

  • Recording Engineer: “Recorded at Cupola Studios [or other location] by Julie Bartley.”

  • Mixing Engineer: “Mixed by Julie Bartley/Rolling Audio.”

  • Mastering Engineer: “Mastered by Julie Bartley/Rolling Audio.”

  • Producer: “Produced by Julie Bartley/Rolling Audio.”

5.2 Royalties

  1. For production services involving significant creative input, the Producer is entitled to 2%–5% of net/gross revenues, subject to a separate Royalty Agreement.

6. Data Protection

  1. Your personal information (e.g., voucher details, booking records) is stored securely and only used for booking and studio operations. The Studio complies with the UK GDPR and the Data Protection Act 2018. For more details, see our privacy policy.

7. Liability and Insurance

  1. The Studio is not responsible for loss or damage to Client equipment or media unless caused by negligence.

  2. Clients are advised to ensure their own insurance coverage for high-value equipment.

  3. The Studio is not liable for interruptions or cancellations caused by events beyond its control, such as power outages or technical issues, except where consumer rights under the Consumer Rights Act 2015 apply.

8. Force Majeure

  1. The Studio is not liable for cancellations or delays caused by events outside its control, including natural disasters, government restrictions, or equipment failure.

  2. Sessions affected by such events will be rescheduled at no extra cost. Clients may request a refund if rescheduling is not possible within a reasonable timeframe.

9. Disputes

  1. These Terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.

  2. Alternative dispute resolution (ADR) may be pursued before legal action, in compliance with UK consumer law recommendations.

10. Contact Information

For any questions or to book your session, please contact:

Rolling Audio
Cupola Studios
John Marley Centre
Muscott Grove
Newcastle Upon Tyne
NE15 6TT

07412 578634

julie@rollingaudio.co.uk